Return Policy

RETURN POLICY

At Springfit Premium Mattresses, we prioritize your comfort, sleep, and satisfaction. That’s why we make high-quality mattresses that you’ll love. However, if you are not happy with your purchase, we are here to help you the best we can.

100 Night Trial- Eligibility for Returns

At Springfit Premium Mattresses, we offer a 100-night trial, so you can enjoy true comfort in the comfort of your home.  To initiate the product return, please contact our customer support.

To be eligible for a return under the 100 Nights Trial, the following conditions apply:

  • Return must be initiated within 100 nights from the date of delivery.
  • The mattress should be in good condition, free from stains, tears, odor, and damage.
  • Proof of purchase (original invoice) is required.
  • The offer applies only to the original purchaser and one return per household/address.
  • The 100 Nights Trial does not apply to customized sizes, accessories, or promotional items unless explicitly stated.
  1. Return Process

To return your Springfit mattress, follow the steps mentioned below.

Step 1: Contact our customer support team with your order number. Our team will guide you through the process.

Email：Support@springfit.net

Step 2: Provide the proof of purchase (original invoice) and the reason for the return. After the order and product confirmation, we will arrange for the product pick-up.

Step 3: Once the return is processed and we have received the product, a refund will be issued to your original payment method within 7 days. Payment clearance is subject to bank terms and conditions.

3. Order Cancellation

  • Orders may be cancelled in 24 hours from the order placement. 
  • Once an order has been processed and shipped, it can no longer be cancelled. In this case, you may initiate a return under our 100 Nights Trial Policy after delivery.
  • To request a cancellation, please contact us immediately at support@springfit.net with your order number.

Refunds for cancelled orders will be processed back to your original payment method within [2 business days].

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